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| Mr. Tariq Malik is acknowledged for being a central player in the perpetuation of high levels of service quality and commitment in Wateen Telecom. Mr. Malik has a proven track record at the Director level in diversified areas of finance, corporate banking and TMT (Telecommunication, Media and Technology). As an EMC member of Warid Telecom, he was responsible for Strategy, Commercial, Sales and Marketing. Earlier, in the capacity of Managing Director at World Call Pakistan, he handled the task of overseeing existing telecom operations and creating new businesses focusing on deregulation opportunities.
Previously, he served as Director of Consumer Communities (Marketing) at Three (Hutchison 3G), UK. He also played the role of Director and Project Head responsible for 3G, Content BT Broadband UK, and Mergers and Acquisitions, British Telecommunications PLC (BT)/O2, UK and Asia Pacific. He also has a background in Corporate Finance at Granville Baird PLC, UK, and practiced Accountancy at Arthur Andersen, UK. |
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| One of the first employees of Wateen Telecom Mr. Miah successfully launched LDI services across Pakistan with international connectivity to UK and the Middle East. He is an accomplished telecommunications professional with expertise in operations of Next Generation Networks as well as Legacy tdM Carrier networks. A graduate with an honors degree, Mr. Miah started his telecom career in GSM in 1995 with Ericsson UK providing support to Vodafone, O2 and T-Mobile. In the decade that has passed, he has gained a wealth of experience in telecoms working for vendors, operators and systems integrators in the UK and Europe. In 2000, Mr. Miah started focusing on technologies based on the convergence of voice and data and spent 6 months working with Cisco Systems testing and evaluating their solutions based on soft switch architecture. Before joining the group in November 2004, he was a director in a consultancy firm offering services to customers such as Cable & Wireless for convergent applications and VoIP solutions. One of Mr. Miah's key achievements at Wateen has been the formation of a highly experienced, highly skilled and dynamic engineering team with a focus on delivering services of the highest quality. |
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| Furqan Qureshi is the General Manager Corporate Solutions at Wateen Telecom and brings with him over 25 years of technology industry experience. He is a graduate from Institute of Business Administration (IBA), Karachi, Pakistan and started his career with IBM in 1981 as a Systems Engineer for the banking industry. He moved to marketing in 1985 and worked for many years specialising in public sector and manufacturing industry applications. He has also served IBM in the senior management team in various capacities including Product & Communication Manager, Marketing Manager and Branch Manager. He left IBM in 1999 and has since held various senior management positions in the financial services industry. Before joining Wateen, he was the Senior Vice President, Corporate Strategy and Marketing at Si3, an IT integrator company. Among his personal achievements are various consulting roles, foremost of them being the establishment of an IT strategy and its implementation at a large defence agency. He has also been responsible for the development and implementation of an IT strategy for two banks in Pakistan. This included demonstrating leadership to implement change management, deployment of application systems and a country-wide network. He has also been a consultant responsible for architecting the E-Government Strategy for the Federal Government in Pakistan. He has also consulted for various textile groups in Pakistan as well as for some private sector and public sector organisations. Amongst his specialisations include E-Business and E-Government. He is a prolific speaker and presenter and since 1995 he has researched extensively and spoken on business value of technology, technology management and customer service at various forums including the prestigious National Defence College. He has also been a visiting faculty member at IBA Karachi, Quaid-e-Azam University, Islamabad, College of Business Management, Karachi, and American Management Association, and teaching in disciplines of strategic management, strategic marketing, services marketing, information management, business process re-engineering and change management. He has been an active member of the E-commerce working group of the Ministry of Science & Technology and has served as a key member of the State Bank of Pakistan Taskforce on Electronic Clearing House (ECH). |
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| After completing her bachelors in Law, Ms Aziz joined Mandviwala & Zafar, one of the leading law firms of Pakistan and worked on various key national and international transactions and cases for more than six years. In her role at Mandviwala & Zafar, she was directly involved in diversified legal matters such as International Arbitration, Joint Ventures, Project Financing, Corporate Finance, Telecommunications, TFC Issues, Securities, Floatation of Modarabas, Mergers and Acquisitions, Construction and Engineering. During her significant legal experience, she advised many leading international and national financial institutions and companies. She had the opportunity to participate and voice her opinions at various forums including the SAARC Law Conference at Kathmandu, Nepal in September, 2000. Furthermore, she has drafted the Ordinances for the ?Establishment of the Tajdeed-e-Punjab Board for the preservation, maintenance and restoration of the buildings, heritage and monuments? and ?Prevention of Domestic Violence?. Ms Aziz has been a part of Warid since August 2004 and in her new role as Company Secretary and Legal Head of Wateen, she has used her years of experience to help Wateen grow into a strong and viable entity, including the introduction of best practices in Corporate Governance. |
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Mr. Mian Omer Shah started his working career with Pakistan�s oldest GSM operator and specialized in Customer Service management. At a very early stage in career he worked as Quality Supervisor and got ISO certification done for a Contact Center which was amongst the first few in the country to get certification. Also was architect of semi automated provisioning system, quality management system, and reporting and control systems. He has more than 12 years of rich experience in start across the subcontinent.
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Then, after having served for many years as a Customer Service specialist, he transformed the operations of a large Contact Center by establishing a pay for performance model and was eventually promoted into management, and given assignment to establish a Contact Center in Karachi. After having successfully establishing a 400 seat Contact Center he moved on to the Warid group as established 2 more large Contact Centers with full multimedia capabilities. He also implemented workforce management software for the first time in the country, brining scheduling forecasting to a new level resulting in better operations control. His next assignment with in the same group was to work on another green field launch in Bangladesh, Where he established, 12 Business Centers, 2 Contact Centers, 1 Support Center and 4 training Centers. He possesses in depth knowledge of recruitment, training and development, project management, sales management, service excellence and team building. In recognition of his extraordinary performance as a key launch team member he was awarded a gold medal. From Customer Service he moved on to work on corporate quality assurance, and project management. He brought in new and fresh ideas to manage project across the board more effectively and efficiently. Recently Mr. Omer has been transferred to Wateen with in the same group of companies and would be heading the Customer Service division. He would be working to ensure service excellence and exceptional service levels.
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Zafar Iqbal is heading Human Resource, Administration & Infrastructure Division at Wateen Telecom and brings with him an accomplished Management career; which reflects over 40 years of Multifunctional experience in Human Resource Management, administration Services, real estate and Government Relations.
His diversified experience includes 10 years with Intercontinental Hotels corporation ( IHC- owned by Panam), more than 10 years with Lyton, Electrolux, Sheraton and pharmaceutical solutions (KSA), 5 Years with Marriot ( Islamabad), 8 Years with Mobilink GSM, 2 Years at Dillard Corporation ( USA) and almost 5 years with Warid Telecom.
A professional who has the ability to address business challenges of (streamlining and redefining workflows roles and responsibilities) compensation structures, employee retention, building employee relations and translating resource productivity into accelerated business growth.
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Muhammad Mazhar Qayum Butt holds Graduate Engineering Degree in �Telecommunications� from University of Engineering and Technology (UET), Lahore. From year 1982 till year 2000, he remained closely associated with variety of telecommunication facilities and spectrum management systems of couple of public sector departments. During this period, as Project Director, he also handled two large scale projects spread over the entire country. Between years 2000 and 2008, he served in Frequency Allocation Board (FAB) as Executive Director/Vice Chairman of the Board. and in Pakistan Telecommunication Authority (PTA) as Director General/Secretary to the Authority, where he remained actively involved in various commitments of �Deregulation/Liberalization� process of the Telecom sectors of Pakistan and Azad Jammu and Kashmir (AJ&K) / Northern Areas (NA). |
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He also has the honor to represent Pakistan as Head/part of official delegations in various Meetings/Seminars/Workshops at forums of International Telecommunication Union (ITU), Asia Pacific Telecommunity (APT), African Telecommunication Union (ATU), World Bank, Administration Countries and Telecom /Media/Spectrum Regulatory Authorities. At present, he is serving as General Manager in Wateen Telecom since 1st December 2008 facilitating internal stakeholders with respect to their assignments relating to Government Departments, Telecom Operators and Regulatory Authorities.
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Over 15 years of experience in Global Telecom/ IT Industry ( USA, Saudi Arabia, Pakistan and West Africa), during this period he has done comprehensive study of the corporate networks, managed internal, external and remote teams to achieve business goals.
He started his career back in 1992 with United States Postal Service, and later served many renowned organizations such as Texas Instruments, Northern Telecom, TELLABS, Inc. CISCO ( San Jose California), Getronics, DVCOM and Warid Telecom ( Congo SA).
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Syed Jibran Ali is heading Consumer Sales & Services at Wateen and brings with him over 22 years of diverse experience comprising of Retail Sales, FMCG, Cellular and WiMax. An Aitchisonian by origin and holder of Masters degree in Marketing his experience includes 3 years with LEE Jeans(USA), 10 years with Coca Cola and 9years with Mobilink GSM. He has been part of multiple platform which include trainings and workshops by London Business School, Harvard Business School, Insead, MIT , Telecoms Academy (Informa), LUMS, Coca Cola etc .. He was also nominated for participant�s page at London Business School for the year 2007/08 for the world renown training "Essentials Of Leadership".
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As a part of the ever changing world and evolving technologies he was given task to Launch Mobilink Infinity in Karachi , a WiMAX technology. The launch is still considered to be one of the most successful ever, the Brand Activation Campaign has become norm for many.
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