Wateen

Managed WAN – Monitor and Notify

Wateen Managed WAN monitoring is a proactive service for Customer-designated Managed Devices/Links 24 hours a day, 7 days a week by state-of-the-art Customer Network Operation Center (CNOC) and highly skilled professionals. Wateen monitors Customer Managed Devices via use of the Simple Network Management Protocol (SNMP) and Internet Control Message Protocol (‘ICMP’ commonly called a ‘ping’). Wateen also provides fault notification for Customer Managed Devices. CNOC creates a trouble ticket and attempts to notify the customer’s designated point of contact within agreed service level via e-mail, phone call and/or SMS.

Managed Router

Wateen’s Managed Router service is the management of existing or a new router infrastructure (provided by Wateen) through a proactive & secure management service that includes monitoring, notification and restoration, maintenance, assurance, lifecycle management, backup and restoration of configurations.

Managed WAN – Full Management

Wateen Managed WAN (Full Management) service is the complete end-to-end management of our customer’s network. The service includes; monitoring, managing, and remedy of customer networks. Wateen also handles all ongoing configuration changes as part of the lifecycle management of the customer network.