Unified communications and collaboration solutions hold tremendous promise for improving worker productivity. Communications systems are both the most critical part of a business and one of the most problematic. Midsize firms suffer unplanned server outages of e-mail and other communications applications at twice the rate of other applications. Applying best practices and improved technology across communications infrastructures can be beneficial. It can reduce a company’s unplanned downtime by more than 60 percent, reduce support costs by more than 80 percent and improve business performance.
Unified communications (UC) is the integration of real-time communication services such as instant messaging, presence information, telephony, conferencing (voice, video, web). call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).
Wateen will be Polycom Gold Partner by 30th June 2012.
Wateen is Authorized Technology Partner for Cisco Telepresence.
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