Wateen Telecom


Credit Monitoring Executive

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Wateen is Pakistan’s leading information and communications technology company with a diverse portfolio of customers across industries. A pioneer in the telecommunications industry, Wateen is proud to have laid the foundation of Pakistan’s internet connectivity with the fastest-growing fiber-optic network.

Wateen is credited with transforming the landscape of communications technology in Pakistan through our efforts to revolutionize businesses with cutting-edge technology. With the country’s largest team of highly experienced certified resources, our subject matter experts ensure end-to-end support uniquely optimized for businesses and enterprises across various verticals.

Position Summary

Embark on your journey to success as a vital member of our team! Join us in the dynamic role of assisting the Credit and Collection function for Enterprise Business across all regions. As a skilled professional, you will showcase your expertise to ensure the timely collection of funds and implement robust controls to prevent revenue leakage. Your responsibilities will include actively participating in analysis, monitoring, reconciliation, and reporting activities performed periodically. Be a driving force in our mission to optimize financial processes and contribute to the overall success of our enterprise.



Key Responsibilities

  • Conduct credit monitoring activities for over 450 enterprise business customers, ensuring proactive management of credit risks
  • Resolve customer invoice queries and disputes promptly, taking initiative to issue credit-debit memos as needed
  • Collaborate closely with the Sales and Collection teams to facilitate timely payment of invoices, fostering a seamless payment process
  • Issue Credit Monitoring letters to customers with delayed payments, meticulously tracking subsequent activities leading to customer blocking and unblocking
  • Regularly reconcile customer accounts ledgers to maintain up-to-date details on outstanding payments
  • Facilitate the accurate posting and allocation of daily incoming remittances in customer accounts, providing timely reporting to the finance department
  • Assist in the preparation and submission of comprehensive Monthly Reports to Division Management, covering aging, churn cases, forecasts for the next month, recovery from bad debts, expected defaulter lists, and collections
  • Serve as a crucial link between Wateen and customers, coordinating with internal departments to address issues related to the invoicing process
  • Ensure strict follow-up with clients, resolving issues to streamline the payment process and enhance customer satisfaction
  • Undertake any other ‘ad hoc’ duties as required by Management, contributing to the overall efficiency and effectiveness of the credit and collection function

Required Skills

  • Proficient in generating high-quality reports using MS Office, showcasing a strong command of reporting tools and features
  • Demonstrated ability to effectively multi-task, working efficiently under pressure to meet and exceed targets within specified timelines
  • Outstanding verbal, analytical, and written communication skills, with a keen focus on delivering clear and concise reports
  • Ambitious and hardworking individual with a steadfast commitment to excellence, ensuring the highest standards in every aspect of the role
  • Possesses advanced skills in document management and data analysis, contributing to informed decision-making and strategic planning

Education & Experience

  • Bachelor’s degree in Finance
  • Advanced Degree (MBA, MS) would be a plus
  • Up to 1 year of hands-on experience in managing accounts receivable for a substantial customer portfolio, preferably within the Telecom or other sales-oriented sector

If you are interested in joining our dynamic team, email your CV at recruitment@wateen.comDon’t forget to mention the position in the subject line. We can’t wait to explore the possibilities with you!