Managed Services

Wateen offers a full portfolio of Professional Services that can help you to manage your network infrastructure in the most economical way, improving your business continuity and meeting your business performance objectives. Subject Matter Experts (SME), Advance Technology Service Team evaluates your network and its performance. In an increasingly competitive marketplace, maintaining a strategic advantage and a strong corporate culture requires top-notch talent, breakthrough ideas, and exceptional client service. Benefits of getting the right professionals means:

  • An infrastructure fit for global business needs
  • Reduced total cost of ownership
  • Operational effectiveness
  • Optimized network efficiency
  • Improved productivity
  • Increased choice
  • A network easier to maintain and operate

Our professional services panel brings you customized services for planning, designing, implementation and optimization of IT/ Telecom solutions for your business needs. Beyond our end-to-end capabilities in delivering professional services to you on an as-needed basis, we also have pre-defined professional service modules based on customer requirements: Wateen’s offerings stretch across a value continuum of service functions. Clients receive professional services through project interface that covers the plan and build service functions. Clients receive managed services through service interface that ensures consistent global service delivery. Wateen offers an entire solution development cycle including;

  • Network Consultancy gathering requirements
  • Product/Service Selection and Procuring
  • Integrating and deploying solutions – Implementation
  • Transitioning to support & operations

In order to make this possible, Wateen’s large pool of skilled, qualified and certified resources in conjunction with our expertise in IP Telephony, IP Contact Centre, IP MPLS, EDN, Data Centre  and Video Conferencing help you deploy robust, dependable and scalable networks for your business needs. Wateen Project Management comes up with a Global Delivery Model for assembling every component for the operational excellence of your organization. With keen focus on maximum customer satisfaction, we ensure PMI based project management and ITIL based Service Delivery and Support, which enables you to focus on your core business and improve productivity.


Since business landscapes are getting increasingly competitive, while at the same time ‘not invented here’ syndrome has become a hindrance to success of most of the businesses. Companies will need to farm out commodity tasks to third parties. This will help them diverge in their business strategies and customer relationships. Businesses that are first to recognize this fact will have the ability to quickly react to market dynamics and improve their competitive standing while those who are slow react to it will soon cede their competitive advantage to their rivals. Delivering and maintaining effective networks requires specialist skills and resources that many businesses are finding it difficult to provide in-house. Opting for a managed service is just one way to ensure that your business meets its expectations.More than 100 certified resources for networking, voice, video, storage and cloud technologies Service packages ranging from on-site to on-call Support Pro-active fault monitoring; reduces business impact from networks related service disruption Anticipate service impact before user gets affected Enhancing your network performance and lowers risk