MANAGED CONTACT CENTER

Today, businesses constantly need services to reach out to their customers through a faster, reliable and economical communication platform. The rise of digitization has therefore brought in a multiplicity of service delivery organizations, geographies, business practices, call centre technologies and communication networks. Managed Contact Center simplifies management overheads, provides geographic flexibility and improves quality, particularly for multi-site contact center operations. Not long ago, there was only one way to power a call center.

It was all about investing in equipment, software, network connectivity and the staff to manage it all. But today, there is an alternative. Outsourcing your call center can help you overcome these challenges. Wateen’s Unified Contact Center Solution combines multi-channel Automatic Call Distributor (ACD) functionality with IP telephony in a unified solution environment, enabling your company to rapidly deploy a distributed contact center infrastructure. Wateen’s Managed Contact Center Solution gives you the freedom to select the hardware infrastructure and contact center applications that best meet your business needs today while future proofing your environment for any potential needs.

Wateen Integrated Networks provide various services through multiple channels (phone, web, and more). With its expertise in IP Contact Center Technology, Wateen has strategic alliances with leading technology providers such as Cisco. Being the Cisco’s only Advance Technology Partner (ATP) in Enterprise Contact Centers and Customer Voice Portal in Pakistan, our Professional Contact Center Services extend across continents, from Asia to Middle East and Europe. Delivering the best possible customer care is critical to the success of any organization. With Wateen’s contact center you get the flexibility to extend reach while improving customer experience.

  • Flexibility: get the functionality you need and pay only for what you use
  • Scalability: ramp up and down as your business needs dictate
  • Responsiveness: deploy new technology rapidly and stay ahead of the innovation curve
  • Empowerment: change and reconfigure aspects of the service as you please, without the need for IT support
  • Freedom: try technologies before you buy and experiment at will
wateenMANAGED CONTACT CENTER