Executive – Enterprise NOC
Wateen is Pakistan’s leading information and communications technology company with a diverse portfolio of customers across industries. A pioneer in the telecommunications industry, Wateen is proud to have laid the foundation of Pakistan’s internet connectivity with the fastest-growing fiber-optic network.
Wateen is credited with transforming the landscape of communications technology in Pakistan through our efforts to revolutionize businesses with cutting-edge technology. With the country’s largest team of highly experienced certified resources, our subject matter experts ensure end-to-end support uniquely optimized for businesses and enterprises across various verticals.
Position Summary:
Join us to Provide End-to-End Post-Sales Support to Enterprise Customers!
As a crucial member of our team, you will play a vital role in providing top-notch support to our enterprise customers. Your responsibilities will include Access Network (GPON, FTTx, ISM & DVB) monitoring, efficient fault reporting, and seamless internal/external coordination with all stakeholders until the reported issues are resolved. You will serve as the primary point of contact for our valued enterprise customers, ensuring their satisfaction and success. Join us in delivering exceptional service and making a significant impact in the world of network support.
Location:
Lahore
Key Responsibilities:
- Address incoming faults professionally and courteously over the phone and via email
- Meticulously follow email threads and respond with proficient technical writing skills
- Provide on-call support for remote troubleshooting of L1 and L2 support
- Diagnose, analyze, troubleshoot, and accurately log incidents as per defined procedures
- Manage faults throughout their entire lifecycle from initial contact through resolution, proactively keeping customers informed of progress
- Adapt flexibly to work in shift routines (day/night/on-call) and long hours
- Coordinate with all stakeholders (Internal/External) for issue resolution
Required Skills:
- Configure and maintain computer networks
- Operate MPLS networks
- Implement and manage GPON networks
- Deploy fiber optics Infrastructure
- Administer radio networks
- Oversee DVB networks
- Conduct product and technology training
- Practice active listening skills
- Maintain calmness under pressure
- Deliver speed and accuracy in tasks
- Exhibit strong work ethics
- Collaborate as a team player
Education & Experience
- Bachelor’s or Master’s degree in Telecommunication Engineering
- 1-2 years of experience in relevant field
- CCNA & Soft skills certification would be a plus