Executive – Voice NOC
Wateen is Pakistan’s leading information and communications technology company with a diverse portfolio of customers across industries. A pioneer in the telecommunications industry, Wateen is proud to have laid the foundation of Pakistan’s internet connectivity with the fastest-growing fiber-optic network.
Wateen is credited with transforming the landscape of communications technology in Pakistan through our efforts to revolutionize businesses with cutting-edge technology. With the country’s largest team of highly experienced certified resources, our subject matter experts ensure end-to-end support uniquely optimized for businesses and enterprises across various verticals.
Position Summary:
Join our VNOC department, where we oversee and manage the critical components of Level 1 (Front End) and Level 2 (Back End) Voice Platforms across the nation. We are currently seeking enthusiastic and dedicated individuals for the Level 1 position. We encourage candidates, particularly from Lahore, who are energetic and hardworking to apply and become a valuable part of our team.
Location:
Lahore
Key Responsibilities:
- Deliver technical support to customers nationwide for voice-related issues
- Collaborate closely with internal teams to address customer concerns effectively
- Monitor the performance of voice network platforms to ensure optimal functionality
- Handle and manage customer tickets with precision and care
- Uphold and meet key performance indicators (KPIs) for exceptional service quality
- Continuously monitor and respond to faults within the network
Required Skills:
- Proficiency in Asterisk/IP telephony systems
- Expertise in VoIP/SIP and Kamailio protocols
- Familiarity with TDM and SS7 technologies
- Advanced skills in Redhat Linux environment
- Experience in reporting and network analytics
- Exceptional communication skills for effective Interaction
- Proven ability to collaborate as a team player
Education & Experience
- Bachelor’s degree in Electrical or Telecom
- 1-2 years of working experience in Telecom sector
- Network certification (CCNA/CCNP) would be a strong advantage