Wateen Telecom


Front Desk Officer

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Wateen is Pakistan’s leading information and communications technology company with a diverse portfolio of customers across industries. A pioneer in the telecommunications industry, Wateen is proud to have laid the foundation of Pakistan’s internet connectivity with the fastest-growing fiber-optic network.

Wateen is credited with transforming the landscape of communications technology in Pakistan through our efforts to revolutionize businesses with cutting-edge technology. With the country’s largest team of highly experienced certified resources, our subject matter experts ensure end-to-end support uniquely optimized for businesses and enterprises across various verticals.

Position Summary:

Join Wateen as a dynamic and customer-centric Front Desk Officer (FDO) and become the face of our esteemed organization. As an FDO, you will lead the way in ensuring our visitors and clients experience a warm and exceptional welcome. We are in search of a committed professional with exceptional communication and troubleshooting abilities, adept at managing diverse front desk responsibilities in a high-energy setting. If you are a proactive, customer-oriented individual possessing the necessary skills and background, we invite you to seize this opportunity.



Key Responsibilities:

Warmly greeting and welcoming visitors:

  • Ensure the reception area is consistently neat and well-organized, projecting a positive and polished first impression
  • Extend a warm and courteous welcome to individuals both in person and over the phone, reflecting our commitment to exceptional customer service

Ensuring security:

  • Oversee and regulate access to the premises, allowing entry solely to authorized personnel
  • Administer guest passes/visitor cards, authenticate identities, and enforce essential security measures

Handling incoming calls:

  • Handle incoming phone calls promptly, provide informative responses to inquiries, and direct calls to the relevant departments
  • Record comprehensive messages and promptly notify staff members in cases where they are unavailable

Managing appointments and schedules:

  • Proficiently manage and arrange appointments, meetings, as well as conference and board room reservations, ensuring smooth scheduling and coordination

Providing information:

  • Serve as a knowledgeable point of contact for general inquiries about the organization, including its products/services and office hours
  • Aid customers in resolving their queries and guide them to the appropriate departments for further assistance

Mail Handling:

  • Promptly and accurately handle all incoming and outgoing mail, posts, packages, and parcels, ensuring their efficient distribution
  • Collaborate with courier companies to guarantee the timely and secure delivery of urgent and sensitive items

Required Skills

  • Cultivate strong interpersonal and communication skills, both verbal and written
  • Excel in providing excellent customer service and technical support
  • Approach tasks with a positive, proactive attitude and a go-getter mentality
  • Problem-solver

Education & Experience

  • Bachelor’s degree in Business Administration, Communication, Hospitality Management, or related disciplines
  • 2-3 Years of relevant experience

Front Desk Officer


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