Front Desk Officer
Wateen is Pakistan’s leading information and communications technology company with a diverse portfolio of customers across industries. A pioneer in the telecommunications industry, Wateen is proud to have laid the foundation of Pakistan’s internet connectivity with the fastest-growing fiber-optic network.
Wateen is credited with transforming the landscape of communications technology in Pakistan through our efforts to revolutionize businesses with cutting-edge technology. With the country’s largest team of highly experienced certified resources, our subject matter experts ensure end-to-end support uniquely optimized for businesses and enterprises across various verticals.
Position Summary:
Join Wateen as a dynamic and customer-centric Front Desk Officer (FDO) and become the face of our esteemed organization. As an FDO, you will lead the way in ensuring our visitors and clients experience a warm and exceptional welcome. We are in search of a committed professional with exceptional communication and troubleshooting abilities, adept at managing diverse front desk responsibilities in a high-energy setting. If you are a proactive, customer-oriented individual possessing the necessary skills and background, we invite you to seize this opportunity.
Location:
Lahore
Key Responsibilities:
Warmly greeting and welcoming visitors:
- Ensure the reception area is consistently neat and well-organized, projecting a positive and polished first impression
- Extend a warm and courteous welcome to individuals both in person and over the phone, reflecting our commitment to exceptional customer service
Ensuring security:
- Oversee and regulate access to the premises, allowing entry solely to authorized personnel
- Administer guest passes/visitor cards, authenticate identities, and enforce essential security measures
Handling incoming calls:
- Handle incoming phone calls promptly, provide informative responses to inquiries, and direct calls to the relevant departments
- Record comprehensive messages and promptly notify staff members in cases where they are unavailable
Managing appointments and schedules:
- Proficiently manage and arrange appointments, meetings, as well as conference and board room reservations, ensuring smooth scheduling and coordination
Providing information:
- Serve as a knowledgeable point of contact for general inquiries about the organization, including its products/services and office hours
- Aid customers in resolving their queries and guide them to the appropriate departments for further assistance
Mail Handling:
- Promptly and accurately handle all incoming and outgoing mail, posts, packages, and parcels, ensuring their efficient distribution
- Collaborate with courier companies to guarantee the timely and secure delivery of urgent and sensitive items
Required Skills
- Cultivate strong interpersonal and communication skills, both verbal and written
- Excel in providing excellent customer service and technical support
- Approach tasks with a positive, proactive attitude and a go-getter mentality
- Problem-solver
Education & Experience
- Bachelor’s degree in Business Administration, Communication, Hospitality Management, or related disciplines
- 2-3 Years of relevant experience