Implementation Team Lead Technical Solution is responsible for providing in-depth post sales technical services to the customer and will ensure customer satisfaction with deployment and operation of products.
Implementation, Operation and Optimization assistance around Routing, Switching, Network Security and Unified communication solutions.
Installation, configuration, and post deployment after sales maintenance support
Provide technical assistance to customer on product operation and configuration
To maintain technical competency on assigned products and solution
Required Knowledge and Skills:
Excellent knowledge and understanding of Routing and Switching protocol e.g., STP, Static Route, OSPF, BGP, MPLS VPNs
Good understanding and Hands on experience of Route based and policy-based IPsec VPNs (DVTI/SVTI/DMVPN etc.)
Good understanding and Hands on experience of Cisco / Fortinet /Palo Alto NG Firewall, NGIPS, Cisco ISE/AAA Server
Familiar and working knowledge of Cisco/Fortinet/Palo Alto/Huawei Routing, Switching and Network Security products
Working knowledge and understanding of Endpoint Security Solution and EDR
Ability to work under pressure with excellent customer handling skills
Leading off-business hours routine upgrades and troubleshooting activities
Excellent communication skills to interact with and assist within customer organization. Must have excellent written, oral communication and listening skills
Team management skills will be an added advantage.
Education & Experience:
Bachelor’s Degree (BS/BE) in Computer Science, Electronic / Telecommunication Engineering
Network certification (CCNA/CCNP) is a strong advantage.
8 + year Customer facing experience in System Integrator / OEM
8+ years relevant experience in deployment, configuration and supporting complex, TCP/IP-based networks.
Wateen Telecom is Pakistan’s leading information and communications technology company.