Wateen’s Operation and Maintenance team ensures minimal downtime and supports the resolution of business challenges. Our O&M offering includes traditional break-fix support such as troubleshooting and incident restoration within agreed service levels. The service includes: multi-vendor management, incident management, service levels, engineers to site, parts to site, and access to our service portal.
Along with O&M services, Wateen also provides premium support and consultancy services to optimize and make required changes in customer networks. Wateen’s premium support and consultancy services include service level agreements, license renewal assessments, on-call consultants and site-based engineering.
Wateen’s Technology Consulting Service brings you a suite of enterprise and service-oriented architecture consulting services, focusing specifically on networking, security, unified communications, collaboration and virtualization domains.
Wateen’s Advanced Technology team can design solutions and options that suit your business and technology pre-requisites. We provide high-level solution design, implementation and migration strategy.
Wateen provides implementation and integration services to customers locally and regionally based on international best practices.
We pride ourselves on our biggest asset of having one of the largest teams of technical experts. Through our resident engineers we can manage your complete IT infrastructure.